Our product performance as a home insurer and as a life assurer.


Our purpose in our General Insurance business is to pay out valid claims when a customer's home is damaged. This is how well we done this over the past 5 years and commentary on our current trends.

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2007

2008

2009

2010

2011

Number of customers whose homes we are responsible for

1.2m

1.3m

1.2m

1.4m

1.5m

Amount in claims that we paid out to customers to restore/place homes and possessions

£193m

£202m

£150m

£135m

£160m

Current Trends

Significant weather events (floods, windstorm Kyrill and freezing weather) have affected our customers over the last five years, leading to an increase in claims an payouts. We work with industry body ClimateWise to better understand the causes and impacts of increasingly volatile and extreme weather events, and through the ABI are working with government on flooding issues.

You can read more about our work in Housing campaign.

OUR PRODUCT PERFORMANCE AS A LIFE ASSURER

Our purpose in our risk business is to pay out on valid claims when a customer becomes ill, is unable to work or dies. We do this in two ways: for individuals or through employers who insure their workforces.

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